FAQ

How do I join Urbo?

Download the App on your mobile from Apple App Store or from the link below. Register. Locate a bike either on the app’s map or by seeing one in person. Follow the instructions and you’re on your bike!

Links to the App:

 

iOS   Android

The Urbo’ team is driven by the conviction that the best way to promote sustainable and integrated local transit is to offer the most advanced technology and an extremely user-friendly experience.

What do I receive when I become a member of dockless bike sharing program?

When a user becomes a member, they receive access to use the bikes for just €0.50/£0.50 per 30 minutes. Charges start once the bike has been unlocked. The timer will reset each time the bike has been locked.
Simple!

Unlike many bike sharing platforms, there are no docking stations, leaving the user the freedom to start and end their journey where they wish. When the user finishes their journey, they simply click the lock back into place, and park the bike on its side-stand, with no need to lock it to a railing. The users online wallet is automatically charged. Using our technology, areas can be ‘geo-fenced’, meaning bikes can only be used and/or locked in designated areas.

How much is it to become an Urbo member?

To use Urbo Bike’s for the first time, a yearly membership fee of just €30/£30 is required. In some cases Urbo may offer a special offer of membership for an amazing €1/£1.

How do I rent a dockless bike?

You locate a bike either on the app or by seeing one in person. Unlock the bike by scanning the QR code with your phone. And magic, you’re ready to go!

What do I do if I am unable to unlock the bike?

Worry not!

Follow these steps and we’ll have you back in action right away:

Step 1. Check whether your phone is successfully linked to the Internet.
Step 2. It is possible that the network in your area is poor. If so, try to unlock the bike again after 60 seconds. Take a breather!
Step 3.  If you have received the password to unlock the bike, you must actually unlock the bike within the time indicated on the app’s countdown timer.

What happens if my trip does not end after I lock the bike?

A thing called ‘network latency’ may cause this issue, but don’t worry. Please wait for 60 seconds and check if the issue has been rectified. If the trip still doesn’t end after 60 seconds, please contact customer service through the app and we’ll get this sorted for you. No worries!

What information can I get in the User Centre of the app?

Loads of deadly stuff! Here you can access your wallet, where you can top-up. You can view details each of your trips, with some cool stats such as your average speed, the emissions you saved and the calories you burned. You can also see some of the boring stuff like the application settings. And finally you can upload a profile photo for yourself. No duck faces please!

How do I top up my wallet?

To top up your wallet, simply click the user centre button on the top left of the app, then click on your wallet and click top up. Easy!


We must point out that the balance in your wallet is used to pay for your rides. It has is strictly non-transferable. The balance never expires, which is great news.

How do I withdraw money from my wallet to my bank account?

The money in your wallet can be only used to pay for rides. You cannot withdraw the money to your bank account. This keeps costs down, meaning we can offer our service to you at a price that suits everyone.

What happens if my fare exceeds my wallet balance?

Don’t worry! You should top up your wallet to make sure you have enough money to pay the trip cost.

I am unable to find any bikes on the app. Help?

If you can’t find any bikes on the app, please try the following:


Step 1.Look around. Maybe the bike is around the corner. The app may not show it due to poor signal in your area.
Step 2.If the lock is broken, the bike will not show on the map. Let us know and we might even sort you out with some free rides! 
Step 3.If you are sure there are no bikes available, please contact us and we will try our best to resolve your issue.

After locking the bike, how long does it take ofr the billing to end?

Pending on the network coverage in your area, this can vary in time. The standard is 10 second.

How can you help others find where you last parked your bike?

We’re all friends here! To help others find where you last parked your bike, you should take a photo of the bike on our app, including the bikes surroundings. Users will then see this photo on our app, which will help them locate a bike when the network signal is poor. Deadly!

How do I report bad parking?

Click the icon on the bottom right of the screen to report a parking violation. 
You can scan or enter the bike ID, take a photo of the bike with its surroundings and write a comment. Then press submit. Thanks dude!

How do I report a faulty bike?

Click the icon on the bottom right of the screen to report faulty bikes.
You can scan or enter the bike ID, choose the fault types, take a photo and give us some details . Then press submit.

Where should I park after I’m done?

Users are encouraged to park at designated virtual parking stations. You can locate these stations via the app or you can identify these by painted markings on the pathway. 
 
In the event that a designated virtual parking station is unavailable, users can park at any public bicycle rack or at any public accessible location that does not obstruct the traffic flow of pedestrians or vehicles.
 
Users should never be parked in private bicycle parks, within a compound, inside or in an underground parking space.
 
We are continually working with local governments to improve parking facilities so our users can find an available parking stations at any time any of the day. To provide all users with a good riding experience, we seek your assistance and understanding to park at visible locations at all times. Users who continually park in illegal locations will be removed from the app.

Who are Urbo?

We are an Irish company, with a fusion of expertise in technology and bikes. Our Headquarters is based in Dublin, Ireland, with offices in London, U.K. We open a base in every city we operate, hiring local talent. Our team and partners have deep roots in the bicycle and technology industry, along with extensive experience in the area of urban planning. Urbo’s team has worked alongside councils and advocacy groups throughout Europe. We are the first dockless only bike sharing company in the world to be a member of the European Cyclists’ Federation platform for bike sharing. We are also the first dockless bike sharing company in the world to be accredited by U.K. organisation BikePlus.. 
 
The Urbo team is driven by the conviction that the best way to promote sustainable and integrated local transit is to offer the most advanced technology and an extremely user-friendly experience.

What is dockless bike sharing?

Dockless bike sharing works by users opening an app on their smart phone and selecting a bike off a map, or alternatively by walking up to a bike on the street and scanning a QR code. The app then sends the user a four-digit code, which is typed into the specially fitted wheel-lock on the rear of the bike. The user is then free to cycle the bike, with a journey of 30 minutes costing just €0.50/£0.50. 
 
Unlike many bike sharing platforms, there are no docking stations, leaving the user the freedom to start and end their journey by parking the bike safely and legally. When the user finishes their journey, they simply click the lock back into place, and park the bike on its side-stand, with no need to lock it to a railing. Using our technology, areas can be ‘geo-fenced’, meaning bikes can only be used and/or locked in designated areas.

What does this mean for cities?

Transport is cited as a crucial element in improving any city or town. By connecting infrastructure, we will drive efficiencies in cities across the globe. dockless bike sharing is at the fulcrum of smart mobility, benefiting its users, commerce and the environment. It will extend the range of existing transit systems, whilst increasing the viability of other modes. It will improve the livability, accessibility and competitiveness of cities. 

What is Urbo’s Vision and Mission?

Urbo offers a dockless bike sharing service to fulfill the needs of people’s short distance travel. With our experience and know-how, we support cities in planning and implementing bike sharing systems into their community. 
 
Our Vision:
 
To enable city populations to enjoy the freedom of everyday cycling, reducing congestion in our cities and continually innovating to improve the quality of city life.


Our Mission for our cities and towns:
 
To provide a safe and an affordable means of shared transportation for convenient, short, urban trips while reducing congestion, and our city’s carbon footprint.


 
Our Mission for our bikers:
 
To provide a plentiful supply of safe, light, comfortable and- user-friendly bicycles at low cost and at multiple, convenient and easily accessible city locations.


Combined: 
Urbo improves the quality of city life

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Any Questions?